Reference

Terms & Conditions for remi 101

Our Terms & Conditions explain how your remi 101 account, wallet activity and lobby access work, from the first phone verification step to requests involving DANA, OVO, GoPay…

Account dutiesWallet recordsPolicy accessLocal-law wording
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remi 101 Terms & Conditions for remi 101
POLICY HELP ROUTES

Where To Ask About Account Terms

A clear contact route matters when a clause affects your account or wallet status. We can help you locate the applicable Terms & Conditions, explain which account step applies, and identify the…

Account access If phone verification prevents access, contact our support route with your registered number and the exact message shown. We can point you to the relevant Terms & Conditions clause and explain the next account step without asking you to share a password.
Wallet status For DANA, OVO, GoPay or QRIS questions, include the payment rail, amount reference and displayed status. We use those details to connect your query with the correct Terms & Conditions section and distinguish a pending record from an account issue.
Policy request You may ask us to clarify wording, report a mismatch in your account details or request a change to personal data. Send the request through our available support contact and keep the subject specific so it reaches the right policy path.
ACCOUNT SAFETY DETAILS

How We Apply These Terms

The Terms & Conditions work alongside practical account controls rather than replacing them. We use your submitted details to operate access, reconcile wallet records and respond to policy requests, while account security…

Data handling

We handle the details you submit for account administration, phone verification, wallet reconciliation and support replies. The Terms & Conditions describe the relevant use, while your request should contain only the account details needed to locate the matter.

Cookies

Cookies or similar session tools may keep the account path working across pages and help remember device state. Our policy wording explains their role, and you can ask support which cookie-related clause applies to your access question.

Account security

Keep your phone, verification messages and login details private. We do not need your password in a support conversation. If access looks unusual, stop sharing codes and contact us with the account message displayed.

Record retention

Account and payment records may be retained for administration, dispute review and legal obligations. The applicable Terms & Conditions explain the retention purpose, while a request can ask what record category relates to your account.

Data changes

If your phone details or other account data are incorrect, send a correction request through our support route. We may need to verify ownership before changing the record, so the account path remains connected to the right person.

Policy contact

Questions about wording, access, cookies or retained records can be sent through the available support contact. Include the clause or account step you mean, and we will direct the request to the applicable policy process.

Terms & Conditions Questions

The questions below cover the account and policy points you are most likely to check before using remi 101. We keep each answer tied to the Terms & Conditions, including local access wording, wallet records, phone verification, data requests and contact steps. If your situation is different, send the exact clause or status message through our support route.

You can open the Terms & Conditions from the policy area connected to your account path. Read them before completing phone verification or using a wallet rail. If a clause is unclear, contact support with its heading so we can explain the applicable process.

Yes, the Terms & Conditions describe account use for the Indonesian market, but access depends on local law. Where local law permits, you may continue through the stated account steps. You remain responsible for checking that access is permitted at your location.

We require phone verification before account access. Your submitted details must be accurate and current, and we may ask for a further check when account ownership or a wallet record needs confirmation. Never send your password or verification code to support.

DANA and QRIS records are handled according to the payment and account clauses in the Terms & Conditions. A displayed status may remain pending while records are reconciled. Keep the payment reference, rail name and account phone details ready for a status request.

You can send a correction or access request through our available policy contact. Tell us which data is affected and why, without including your password. We may verify account ownership before making a change, and the Terms & Conditions explain the relevant limits.

Retention depends on the record type and the need to administer the account, resolve a dispute or meet a legal duty. The Terms & Conditions set out the purpose. You may ask support which retention clause applies to a particular record.

If you do not accept the current Terms & Conditions, do not complete the account path or use the affected service. You can contact us to ask about a clause or request a copy of the applicable wording before deciding what to do.

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